Frequently Asked Questions
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Booking & payment
How do I book a tour?
Choose a tour from our tour list and use the Book This Tour button, or send us an enquiry first if you'd like to check availability or ask questions before committing. Every booking is confirmed by one of our team, not an automated system.
What payment methods do you accept?
We accept card payments and EFT. Prices are quoted in South African Rand (ZAR) — the currency selector in the header converts the displayed amount for reference, but you'll always be charged in ZAR, the currency actually processed at checkout.
Can I cancel or reschedule my booking?
Yes — you can request a cancellation from your My Bookings page, or contact us directly if your plans change. See our Terms & Conditions for the full cancellation policy, or get in touch and we'll talk you through your options.
On the day
Where do tours depart from?
Most tours include hotel or accommodation pickup within central Cape Town — our office is at 277 Main Road, Adelphi Centre, Sea Point. Exact pickup arrangements are confirmed with you once your booking is finalised.
What should I bring?
Comfortable walking shoes, sun protection, a light jacket (Cape Town weather changes quickly) and a valid photo ID. If a specific tour needs anything extra, we'll let you know when you book.
What happens if the weather is bad?
Cape Town weather (especially on Table Mountain) can change fast. If conditions make a tour unsafe, we'll contact you to reschedule or adjust the itinerary rather than run it regardless.
Are your guides accredited?
Yes — our guides are accredited tourist guides recognised by the National Department of Tourism under the Western Cape Department of Economic Affairs and Tourism. See our Safety & Trust page for more on our accreditations.
Groups & accessibility
Do you cater for private and group tours?
Every tour we run is private and shaped around the people on it, from couples and families to larger groups. Let us know your group size when you enquire and we'll tailor the experience.
Can you accommodate dietary needs or mobility requirements?
Let us know when you book — mention dietary requirements ahead of any tour involving meals or tastings, and any mobility considerations so we can plan accordingly.